FAQ

How long does it take to heat up?

About 10 seconds from switching on (supplier specification).

Which fabrics can I use it on?

Cotton, linen, silk, wool, polyester and most blends. Test on a hidden area first and keep the plate moving on delicate fabrics.

Does it work outside the US?

It supports 111–240V and ships with a US plug. Use a plug adapter when traveling abroad.

What water should I use?

Tap water works; distilled water helps reduce mineral build-up over time.

How long does shipping take?

Orders are processed in 1–3 business days and typically arrive in about 8 days in the US.

Can I return it?

Yes — see our Shipping & Returns page for details.